Last Updated: August 28, 2017
Information We Collect
Personal Information that you provide via our websites, plug-ins, forms, and documents may be automatically collected by Keep It Simple. Keep It Simple requires each customer to provide us with Personal Information to access and use the Online Services. Personal Information is captured when a visitor accesses Online Services, or speaks on the phone with a Keep It Simple employee or agent, and willingly discloses that information. It may be collected when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by Keep It Simple, its subsidiaries and affiliates. Our secure servers also automatically record information that your browser sends whenever you visit a web site.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex); and (iv) other “Legal Data” (such as your social security number, mortgage information, automobile information, marital information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents).
We may also collect the information of third party individuals as necessary, such as to ask our customers to indicate beneficiaries of a will, record shareholders of a company, or register authorized contacts to access their Keep It Simple account. Keep It Simple uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason.
In the regular course of our business, Keep It Simple may monitor and record phone conversations or email communications between you and Keep It Simple employees or agents for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Keep It Simple, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us through our Help Desk.
Web beacons help us track referrals from our partners and affiliates and better manage content on our site. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by web beacons to our customers’ Personally Identifiable Information.
You may choose not to provide Keep It Simple or its subsidiaries and/or affiliates with Personally Identifiable Information. If you make this decision, you may continue to use the Online Services and browse its pages. However, we cannot process orders without Personally Identifiable Information.
How We Use the Information We Collect
Your Personal Information (including information that is automatically collected and information from cookies and web beacons) may be used for the following purposes: (i) to deliver the services you request, (ii) to improve our web site, services, features and content, (iii) to personalize your experience on our web site, (iv) to provide or offer software updates and product announcements, (v) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties, (vii) to monitor and analyze use of our web site and our services, (viii) to administer our web site, (ix) to generate and derive useful data and information concerning the interests, characteristics and web site use behavior of our users, and (x) to verify that visitors of our web site meet the criteria required to process their requests. We reserve the right to compile and share aggregated information about our users, transactions completed using our service, sales, and traffic, though we will not share this information in a manner that permits the identification of a specific user.
We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting us. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication.
We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, and/or to send participants an email newsletter. We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Protection and Security of Your Personal Information
Keeping your Personal Information safe is of the utmost importance to us. All personally identifiable information is maintained on secure servers, protected from unauthorized use, access or disclosure. Credit card and personal information are transmitted by secure servers (SSL). Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
Disclosure to Third Parties
We display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us. We also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us.
Keep It Simple, sometimes with the assistance of a third party or Keep It Simple subsidiary, may use your Personal Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about Keep It Simple and its products and services.
Unless specifically authorized by you, we do not provide Personal Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third-party offer, we may provide your Personal Information to that third party solely in connection with the offer you have selected.
We may also disclose your Personal Information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
We may share your Personal Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your Personal Information in these areas of the site.
We may share Personal Information and other data with businesses controlling, controlled by, or under common control with Keep It Simple.
Accessing and Changing Your Account
Upon request Keep It Simple will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.
At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Keep It Simple may maintain some or all of this data in its archives even after it has been removed from the Site.
Terms and Conditions
Please also visit the Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our web site.